How to Contact Passport Advantage

Important Telephone Numbers

Reference Numbers to be Implemented for Calls to Passport Health Plan

• Attachment: Important Numbers

Print Important Contact Information

How to contact Passport Advantage via email

You can contact us using our secure email form.

How to contact Passport Advantage for Medical Appeals and Grievances

If you have any questions about the Passport Advantage medical appeals and grievances process, please call the Research Appeals Specialist at (800) 578-0636, press 1, 0, then enter ext. 7307 between the hours of 8:00 a.m. - 4:30 p.m. If calling after hours, feel free to leave a confidential voicemail.

All Passport Advantage provider appeals should be submitted in writing to:

Passport Advantage
ATTN: Research Appeals Specialist
305 West Broadway, 3rd Floor
Louisville, KY  40202

Electronic Claims Submission

Emdeon (formerly WebMD)
(800) 845-6592

The Passport Advantage Plan's electronic payer identification numbers are:

• Professional Claims (CMS 1500): SX154
• Institutional Claims (UB 92): 12X24

Claims Submission (for new and corrected paper claims)

Passport Advantage
P.O. Box 69325
Harrisburg, PA 17106-9325

All Written Correspondence and Refund Checks

Passport Advantage
305 West Broadway, 3rd Floor
Louisville, KY 40202

Web Site

www.passportadvantage.org