Skip navigation

Cultural & Linguistic Services Program

The Passport Health Plan Cultural & Linguistic Services Program (CLSP) offers education and consultations to our participating providers and members. We want to ensure our providers are well informed about federal mandates affecting them as recipients of federal funds, and protect our members’ rights as stated in Title VI of the Civil Rights Act of 1964.

For Members

The Cultural and Linguistics Services Program acts as an advocate for members as well as participates in community events.
Getting Care if You Need an Interpreter or Translator
If you need assistance due to language, vision, or hearing - Need an Interpreter or Translator

For Providers

Is your business compliant with Title VI?
Our CLSP staff is a resource for Title VI/CLAS Standards and assists providers in reaching and maintaining compliance. Call (502) 585-7932 or e-mail us at cals@amerihealthmercy.org for more information.
Call (502) 585-7932 or email us at cals@amerihealthmercy.org for FREE on site training.
A Provider Tool Kit, including multi-lingual posters, language line information and signage that you can place in your office.

Our Community at a Glance

Passport Health Plan (PHP) recognizes that members' race, language, religion, and other cultural factors will impact the health care encounter. These factors are key to improving access and health outcomes. PHP members represent numerous international communities.

Click here to see the predominant races, ethnicities, and languages of the diverse PHP membership you may be serving.

I Speak…

The following cards assist Limited English Proficient (LEP) members to communicate with providers in order to effectively achieve culturally appropriate healthcare.

How to Contact Us

Call (502) 585-7932 or e-mail us at cals@amerihealthmercy.org for more information.

Cultural Competency Resources

Cultural Competency Resources
What is Culturally Competent Care?
A Message from our CMO: Patient Safety: The Compelling Reason for Cultural Competency in Clinical Practice
Provider Medical Office Notes: Implementing Culturally Competent Care

Passport Advantage is a health plan with a Medicare contract. This Plan is available to all anyone who is an active Passport Health Plan members and who has Medicare Parts A and B. Eligible beneficiaries may enroll in the plan at any time. Please call Passport Advantage for more information. Benefits, formulary, pharmacy, network, premium, and/or co-payments may change on January 1, 2012. Copays may vary based on the level of Extra Help you receive. Contact Passport Advantage for more details. Eligible beneficiaries must use network pharmacies to access their prescription drug benefit, except under non-routine circumstances. Quantity limitations and restrictions may apply. The content on this website is available in alternate formats, such as Braille, large type, or another language. Please call us at 1-800-578-0603, then press 1 TTY: 1-800-648-6056, 7 days a week from 8 a.m. to 8 p.m. to request another format.
This site contains links to other Internet sites. Passport Advantage is not responsible for the content of other Internet sites. Please see Terms of Use.