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Cultural & Linguistic Services Program

The Passport Health Plan Cultural & Linguistic Services Program (CLSP) offers education and consultations to our participating providers and members. We want to ensure our providers are well informed about federal mandates affecting them as recipients of federal funds, and protect our members’ rights as stated in Title VI of the Civil Rights Act of 1964.

For Members

The Cultural and Linguistics Services Program acts as an advocate for members as well as participates in community events.
Getting Care if You Need an Interpreter or Translator
If you need assistance due to language, vision, or hearing - Need an Interpreter or Translator

For Providers

Is your business compliant with Title VI?
Our CLSP staff is a resource for Title VI/CLAS Standards and assists providers in reaching and maintaining compliance. Call (502) 585-7932 or e-mail us at cals@amerihealthmercy.org for more information.
Call (502) 585-7932 or email us at cals@amerihealthmercy.org for FREE on site training.
A Provider Tool Kit, including multi-lingual posters, language line information and signage that you can place in your office.

Our Community at a Glance

According to The Cross Cultural Health Program, recognizing the diversity and the different ways to health and to serve as a bridge between communities and health care institutions. Below, are some of the representative international communities that our Cultural and Linguistic Program serves.

Arab
Somali

I Speak…

The following cards assist Limited English Proficient (LEP) members to communicate with providers in order to effectively achieve culturally appropriate healthcare.

How to Contact Us

Call (502) 585-7932 or e-mail us at cals@amerihealthmercy.org for more information.

Cultural Competency Resources

Cultural Competency Resources
What is Culturally Competent Care?
A Message from our CMO: Patient Safety: The Compelling Reason for Cultural Competency in Clinical Practice
Provider Medical Office Notes: Implementing Culturally Competent Care

Passport Advantage is a health plan with a Medicare contract. This Plan is available to all active Passport Health Plan members with Medicare Parts A and B. For full information on Passport Advantage benefits call Member Services. The content on this website is available in alternate formats, such as Braille, large type, or another language. Please call us at 1-800-578-0603, then press 1 (TTY: 1-800-648-6056), 7 days a week from 8 a.m. to 8 p.m. to request another format.
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